Terrible service

If I could give a negative rating I would. I had to call personally at the Stanlib offices where they took a copy of my ID, verified both my thumb prints and filled out various forms. Further to this I received a call where I had to take a photo of myself and a photo of my ID (which did not work) so had to do it a second time, which also did not work. After all of this my origional request has been cancelled - what was my oriental request......... to change my E-MAIL ADDRESS!!!

that's all a simple e-mail address change and they cannot even get that right!