Technical incompetence

I made an investment a while ago after much effort. My investment is however not visible online although I have a profile. I have been very patient these last few weeks. I have phoned, written letters(even to CEO) , sent Screenshots without having this sorted. You get pre-made answers copied and pasted to you that often have no relevance. I was even told to reset my password.... It is impossible to speak to someone that can sort out your problem. I must admit that the calls get answered promptly. However what is the point if "answering the phone" is the highest security clearance the person has. The issue is never sorted out.