WF
Wenda F

1 reviews | Active since May 2016

24 Jan 2020, 14:12

Stanlib Unit Trusts - No Response

Our Father was a Client of Standard Bank and subsequently had an investment with Stanlib Unit Trust (Money Market Fund). More than a year and a half after his passing, Stanlib has not paid out his investment to the Estate. Standard Bank (after more than a year) failed to communicate with us about the situation. Stanlib on the other hand, after numerous attempts to solve this matter, have not even had the decency of responding to our inquiries. It seems to me, they respond very quickly when you want to invest, but not at all when they have to pay out the investment. Nobody seems to know where to direct the complaints to, or who to call with regards to this. I will most definitely not invest with this institution.

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Replies (2)
STANLIB
STANLIB's reply24 Jan 2020, 14:50
Official
 Good Day Thank you for making us aware of your complaint.  We’re working on your request and one of our consultants will make contact with you to assist you.  Regards, 

STANLIB Resolutions Team 

Best regards,

STANLIB
STANLIB's reply24 Feb 2020, 14:42
Official
Good Day

We confirm that your complaint has been resolved. 

Thank you for your patience whilst we resolved the matter.

KInd Regards
STANLIB RESOLUTIONS

Best regards,