Stanlib Sucks

I am experiencing extremely bad customer service from Stanlib. It is 9 days now since I filled out a simple 2 page withdrawal form to withdraw a sum from my Stanlib money market account, and have it transfered to my Standard Bank current account. Stanlib says on there website , easy access to your money within 24 hours, every day I call, have long consultations with the call center , each time the call center operator promised to deal with the issue, but the next day i get an sms to say that the withdrawal instruction has been declined. Everyday there is a new excuse - I have been to a standard Bank branch with my id, company docs, and we have phoned Stanlib from the branch and verified all the documents with a Stanlib consultant - the next day, withdrawal declined. I have never had such a bad service from a financial institution - as soon as I can, I will close my entire Stanlib investment - this has become a nightmare scenario, I am spending up to two hours daily on the phone to do a simple transaction, even though I am registered on the Stanlib online platform. The level of incompetence from the Stanlib call center operators has been astounding. With a weekend and a public holiday coming up, it will be nearly two weeks before I can again call the center and start the process again.