DB
Diane B
1 reviews | Active since Sept 2010
17 Oct 2016, 14:09
Stanlib such poor service!
<p>Should have checked here first - apparently my issues are the same as those currently being listed. Call centre does not answer - waited for 30mins before line just went off; my password suddenly doesn't work and can't access online profile; need my tax certificates for 2015 and 2016 and these items should have been posted ages ago - where are they? Have sent emails and managed to get through to the web support who tried to help but nothing has materialised.</p>
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STANLIB's replyOfficial
17 Oct 2016, 21:52Hello Diane,
We appreciate you bringing this to our immediate attention. We do understand how frustrating and disappointing it is to be at the receiving end of service that is not up to par. I can promise you that we are doing our utmost to get our Contact Centre service back up to the top quality expected from STANLIB.
I have arranged for both your tax certificates and Online access. Please let me know that you are in receipt of our e-mails to you.
Kind regards,
Barbara Egan, on behalf of the STANLIB team.
Best regards,
STANLIB's reply17 Oct 2016, 21:52
Official
Hello Diane,
We appreciate you bringing this to our immediate attention. We do understand how frustrating and disappointing it is to be at the receiving end of service that is not up to par. I can promise you that we are doing our utmost to get our Contact Centre service back up to the top quality expected from STANLIB.
I have arranged for both your tax certificates and Online access. Please let me know that you are in receipt of our e-mails to you.
Kind regards,
Barbara Egan, on behalf of the STANLIB team.
Best regards,