Stanlib staff incompetence.

All I deposit all my pension fund into a preservation fund with Stanlib, the promise w as when I turn 55 the funds will be available all at once. This was not the case instead Stanlib decided to place my money in a living annuity. I got fully taxed on this account as per my normal PAYE which is in the highest bracket because of my position at the time. Then I did not want this monthly payment and requested an annual payment after so many fights. Since 2021 I lost my job and undergo major surgery on my spine due to an armed ******* and a 3 level fusion and disc removal was executed. Since then I cannot work and I am in constant pain. I was declared unfit to work, bend or sit for long periods due to the severity of the surgery. I only rely on this pension annually .I reacted to Stanlib my consultant Anette Calitz from Louis Trichardt branch and requested het in February this year of my bank details that has changed. I filled the documents to change my bank details, plus and ID affidavit signed by me, plus they asked for 3 signatures that they don’t have on record. How can Stanlib request a signature ✍️ if I have an account with them since 2007, only in 2025 they request a signature to verify if it’s me. How awkward. So what happen is they ignored the new bank account and paid the money into a blocked account. Now stating that the bank try to call me to variety if it’s me. But they have a affidavit with my Id plus they have a bank letterhead stating that I have an account with the specific bank. I lost all the money is the end result, and the big boss from Stanlib whoever he is, said they won’t reverse it and he is happy for me to lose my money. I sent the CEO of Stanlib a mail requesting him to investigate and get back to me. Stanlib has the new bank account number and I signed the change of bank details that they requested from me to sign. This was done more than 2 months ago. I am now in a process of not be able to pay my rent and will most probably get evicted. Then my consultant told me that my previous bank account was in arrears and she knew why the money is lost. My question is who gave her permission to go into my personal bank account and then tell me the account is locked. Nobody has the right to go into a personal bank account without the client consent. This is *****. She also told me how much am I in overdraft. So she enter my bank account without permission, and appart from this I have an arrangement with the bank to pay them monthly until fully paid, but that is non of their bussiness. We are dealing with pension money not my bank account. And we need to remember this is my money that I paid over to Stanlib it’s not their money. They keep on telling me I cannot withdraw the full amount as the law changes in 2019. What I don’t understand how can a law change to people that invested in 2007 and in 2019 it affect me. It should be to people since 2019 and before that you should be exempted. But they are ademend I cannot withdraw all my money. I am nearly 60 now with no income appart from my pension with Stanlib. The consultant is so arrogant she even told me today she will gladly give me the Ombudsman number and contact details. People be careful with your pension money, what they promise and what you get are 10 different things. Now they tell me read the fine print, it’s always the fine print that is 50 pages who has time to read this and understand all the bank jargon. This is how they catch you, once you need your own hard earned money you can’t get it, bottom line. I am in the process now of moving all my money to a different more trusted company that will act and at least get the bank details correct. However this don’t help my situation now, I am stuck with nothing not even food to eat due to some person who think on your behalf and decide what she will do and not what is requested and instructed her to do. Now the excuse is she has hundreds of clients??? That is why she is in that position, she divert her responsibilities and not taking liability. Because she gets commission from my account and the other hundreds, why would they care. People this is a warning be careful where you invest your hard earned money. Stanlib is definitely not reputable. I am waiting on the CEO feedback which I probably will never get. They are to high up in the system to talk to small little clients like me. Any recommendations will be appreciated, my view is Stanlib will have to take the loss and pay my money into the account provided to them. Like I said it was communicated in February, money was paid today, but unfortunately for me all lost. I am in big trouble now financially and they just don’t care. I have had 2 responses this morning via WhatsApp and since then nothing to help or assist to rectify the situation. Stanlib staff is not authorised to go into my bank account to see balances or to advise me that the account is blocked, which I have on record in a voice note on Whattsapp. Be careful people. !!!!!!!