STANLIB SERVICE PATHETIC

This company is a nightmare to work with to obtain documentation related to your investment. To speak to a service consultant is also a nightmare. It is clear that STANLIB has many more queries than what their Call Centre can handle. I waited for half an hour to speak to a Service Consultant on the telephone and when I eventually went through to a Consultant the person could not hear me. For the second time I am waiting for a half an hour on the telephone and is still not helped. After several requests via e-mail I am still without the document I requested. All I need is a copy of my 2023 Tax Certificate. Client complaints is rated so low that STANLIB do not even respond to complaints. I regret the day that I made an investment with STANLIB.