JM
Jeffrey M
1 reviews | Active since Apr 2019
24 Dec 2025, 11:49
Stanlib Online Withdrawal 48 hour timeline breach
Online Stanlib Withdrawal transaction not processed within stipulated 48 hours results in unpaid Stanlib debit orders five days after withdrawal date.
Helpful (0)
Replies (4)0
Replies (4)
STANLIB's replyOfficial
24 Dec 2025, 11:50Good day,
Thank you for making us aware of your complaint.
Please be advised that one of our consultants will be in contact with you in order to assist.
Kind Regards,
STANLIB Resolutions
Thank you for making us aware of your complaint.
Please be advised that one of our consultants will be in contact with you in order to assist.
Kind Regards,
STANLIB Resolutions
STANLIB's reply24 Dec 2025, 11:50
Official
Good day,
Thank you for making us aware of your complaint.
Please be advised that one of our consultants will be in contact with you in order to assist.
Kind Regards,
STANLIB Resolutions
Thank you for making us aware of your complaint.
Please be advised that one of our consultants will be in contact with you in order to assist.
Kind Regards,
STANLIB Resolutions
JM
Jeffrey M's updateReviewer Update
27 Dec 2025, 12:01Not heard from any Stanlib consultant as yet.
JM
Jeffrey M's update27 Dec 2025, 12:01
Reviewer Update
Not heard from any Stanlib consultant as yet.
JM
Jeffrey M's updateReviewer Update
29 Dec 2025, 12:50STANLIB's feedback is illogical - expecting me to accept the irregular 96 hours late, deposit of withdrawn funds as justificaton for my unpaid debit order. My monthly withdrawal instructions is usually seamlessly and successfully processed within the prescribed 48 hours. The glaring process deviation processing timeframe this time round, is lost to STANLIB without providing proof of evidence of the claimed fund deposit date of 22 Dec. The funds only reached my account on 24 December.
JM
Jeffrey M's update29 Dec 2025, 12:50
Reviewer Update
STANLIB's feedback is illogical - expecting me to accept the irregular 96 hours late, deposit of withdrawn funds as justificaton for my unpaid debit order. My monthly withdrawal instructions is usually seamlessly and successfully processed within the prescribed 48 hours. The glaring process deviation processing timeframe this time round, is lost to STANLIB without providing proof of evidence of the claimed fund deposit date of 22 Dec. The funds only reached my account on 24 December.
JM
Jeffrey M's updateReviewer Update
30 Dec 2025, 15:27Transaction history statement received from Stanlib for Ombud escalation purposes.
December's deviation from standard 48 hour interbank withdrawal timelines unresolved.
Awaiting Stanlib's account details to manually transfer December's funds to.
December's deviation from standard 48 hour interbank withdrawal timelines unresolved.
Awaiting Stanlib's account details to manually transfer December's funds to.
JM
Jeffrey M's update30 Dec 2025, 15:27
Reviewer Update
Transaction history statement received from Stanlib for Ombud escalation purposes.
December's deviation from standard 48 hour interbank withdrawal timelines unresolved.
Awaiting Stanlib's account details to manually transfer December's funds to.
December's deviation from standard 48 hour interbank withdrawal timelines unresolved.
Awaiting Stanlib's account details to manually transfer December's funds to.