MK
Mohammed K
1 reviews | Active since Feb 2014
25 Feb 2021, 07:34
STANLIB online registration is not easy.
The online registration process is not as easy as STANLIB makes out. They would like their clients to be able move to a paperless transaction platform. But they do not make it easy. Although the client’s email address and cellphone number has remained unchanged, the client receives no OTP when registering. Then they ask you for a Change of Details form. Even after you manage to register online and try to transact you get the message “Unable to Transact. Please call *** “. Then you have to send them a screenshot and ask them to fix it. STANLIB please do not pretend that this is an isolated incident.
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Replies (2)
STANLIB's replyOfficial
26 Feb 2021, 12:55Good Day
Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
Best regards,
STANLIB's reply26 Feb 2021, 12:55
Official
Good Day
Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
Best regards,
MK
Mohammed K's updateReviewer Update
02 Mar 2021, 19:14Asif Suleman phoned me and promised to send me an email to help me. I am still waiting for his email. I shall take it as a kindness if Asif will follow up what we discussed telephonically. I sent an email to online support but received no response from them. Many thanks.
MK
Mohammed K's update02 Mar 2021, 19:14
Reviewer Update
Asif Suleman phoned me and promised to send me an email to help me. I am still waiting for his email. I shall take it as a kindness if Asif will follow up what we discussed telephonically. I sent an email to online support but received no response from them. Many thanks.