AR
Allen R
1 reviews | Active since May 2015
25 May 2015, 10:19
Stanlib - oblivious to client contact and service
I have investments with Stanlib. They provide no channel for direct contact - expect me to send an e-mail which they MIGHT respond to - but it will take 24 hours for them to respond - or talk to a ***** at my expense costing me a lot of money to complain to a powerless underling of low service capabilities. They have a ***ardly system which prevents me from expressing my frustration to a director and my e-mails are simply ignored.
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STANLIB's replyOfficial
25 May 2015, 19:16Hello attire,
Thank you for being to-the-point in your discussion with me. We do take it all to heart. Our executives are very concerned about keeping a high standard of service to our customers and treating every customer in a personalised manner.
We will be giving serious consideration to your suggestion as to how you would like to experience your interaction with STANLIB and most certainly we are following the route of reinforcing the importance of our investor's requirements. If you call our Contact Centre we will call you back.
I look forward to enhancing our relationship with you.
Warm regards
Barbara Egan
for the STANLIB team
Thank you for being to-the-point in your discussion with me. We do take it all to heart. Our executives are very concerned about keeping a high standard of service to our customers and treating every customer in a personalised manner.
We will be giving serious consideration to your suggestion as to how you would like to experience your interaction with STANLIB and most certainly we are following the route of reinforcing the importance of our investor's requirements. If you call our Contact Centre we will call you back.
I look forward to enhancing our relationship with you.
Warm regards
Barbara Egan
for the STANLIB team
STANLIB's reply25 May 2015, 19:16
Official
Hello attire,
Thank you for being to-the-point in your discussion with me. We do take it all to heart. Our executives are very concerned about keeping a high standard of service to our customers and treating every customer in a personalised manner.
We will be giving serious consideration to your suggestion as to how you would like to experience your interaction with STANLIB and most certainly we are following the route of reinforcing the importance of our investor's requirements. If you call our Contact Centre we will call you back.
I look forward to enhancing our relationship with you.
Warm regards
Barbara Egan
for the STANLIB team
Thank you for being to-the-point in your discussion with me. We do take it all to heart. Our executives are very concerned about keeping a high standard of service to our customers and treating every customer in a personalised manner.
We will be giving serious consideration to your suggestion as to how you would like to experience your interaction with STANLIB and most certainly we are following the route of reinforcing the importance of our investor's requirements. If you call our Contact Centre we will call you back.
I look forward to enhancing our relationship with you.
Warm regards
Barbara Egan
for the STANLIB team