STANLIB - NO HELP AT ALL!

<p>I am the administrator on behalf of the heirs in an estate. I am trying to close down the deceased’s account with Stanlib in order to continue with the administration of the estate.</p> <p>We already submitted the necessary documents to close the account on 30 August 2016. We were informed to submit a burial order which is necessary for Stanlib to close the account. We submitted the burial order for the first time on 15 September 2016 and waited for a week for Stanlib's response. Due to the fact that Stanlib did not respond, we did a follow-up of the situation on 21 September 2016 with the ***amas branch of Standard Bank, requesting for them to resubmit the burial order. On 28 September 2016, we had not yet received any response and paid a visit to the local branch once again for a progress report. Standard Bank informed us that we should wait till 13 October 2016 for a response from Stanlib, only to receive yet another email from Stanlib on 30 September 2016 requesting the submittance of the burial order once again, which we did for the second time. On 13 October 2016, we received another request from Stanlib to submit the burial order, which we already did on two previous occasions. It seems as though Stanlib does not want to be of any assistance and keep on sending requests which have already been done, on several occasions.</p> <p> </p>