Stanlib is disappointing

I have a Living Annuity policy with Stanlib. I am allowed one withdrawal per annum at anniversay date. I notified Stanlib at the end of May that I required a payment at anniversay date which was 12 July. I received an sms acknowledging receipt but nothing else. 12 July came and went and only after much e mailing and troubling my broker, did I eventually received my payment on 24 July. Two things: Stanlib should always notify the policy holder of the date that payment will be made and my cynical mind believes that it suits Stanlib very well to keep their client's money for as long as possible. With today's technology I do not believe that there is any excuse for payments not to be made on the due date. It is apparent from other comments on this site, that I am not the only dissatisfied customer.