Stanlib is absolutely atrocious...they don't care about you the investor. Don't believe the counter reviews detailing how wonderful they are. Who ever comes onto a platform like this to praise and glorify

Worst ever financial institution even government departments offer better service...so that's saying a lot. Stanlibs systems are set up so that you're unable to make a withdrawal timeously. Client services do not capture notes on the system so the next time you call they can access any information at hand. I think this is deliberate and a delaying tactic. Instructions given by the back office managers to the client services team and relayed to the client is only discovered to be incorrect three months later. Yet throughout this period you have spent hundreds of rands on phone calls, verified your biometrics emailed documents requested telephonically and via emails, resent documents that supposedly got lost on the web. Only to come full circle to the initial submission. Does this mean all client services personnel are *********** and haven't been trained? How then do you hold a position at a financial institution...no less. Identity details captured on their system ( 20+ years ago ) correspond to a Estate Late and the name on the account is for his grand daughter. Since unit trusts do not have beneficiaries this is a huge conundrum as the grand daughter has mental health issues and the Executor of the estate late is now told to get a court interdict to do the withdrawal. They have since taken it upon themselves to update the details to the grand daughters and put a hold on the account...this in itself tells me that they will delay this process and cause you all sorts of anguish just in order for them to hold onto your investment. All of this happening while the grand daughter is waiting in hospital to move into private care. Its absolutely atrocious. I have already contacted the Ombudsman for Investments today 23 March 2023 awaiting their forms. If I'm unable to resolve this issue within 48 hours I will refer it to the Ombudsman.