1 reviews | Active since Sept 2016
Stanlib Ignorance _ Almost at par with Vodacom
<p>Stanlib Collective Investments is by far the most shocking and terrible Collective Scheme Management company in the World.</p> <p> </p> <p>They ignore telephonic messages and e-mail requests for assiatnce fall on deaf ears.</p> <p> </p> <p>In terms of Service delivery, they are alsmost as ad as Vodacom, a cellphone service provider.</p>
Hello Ferdievm,
We appreciate your bringing this issue to our attention - we are experiencing very high call volumes and we can assure you that we are increasing our resources to assist in managing the problem.
We did contact you yesterday and we have assisted you with your statement requirements and Online access issue. As you are aware, you are welcome to let us know directly if you encounter any additional challenges.
Thank you for being so pleasant about allowing us to resolve the issues, our staff really do appreciate it.
Kind regards
Barbara Egan, on behalf of the STANLIB team
Best regards,
Hello Ferdievm,
We appreciate your bringing this issue to our attention - we are experiencing very high call volumes and we can assure you that we are increasing our resources to assist in managing the problem.
We did contact you yesterday and we have assisted you with your statement requirements and Online access issue. As you are aware, you are welcome to let us know directly if you encounter any additional challenges.
Thank you for being so pleasant about allowing us to resolve the issues, our staff really do appreciate it.
Kind regards
Barbara Egan, on behalf of the STANLIB team
Best regards,