1 reviews | Active since Jul 2014
Stanlib, happy to take your money, not happy to help with any issues
<p>Since I began investing with Stanlib the web login has been an issue. Some of the problems have been solved after months long batterling with the less-than-competent people dealing with their support mailbox.</p> <p>The most recent issue that I decided to finally address is that in performance graphs on invetsments does not display and I am simply met with a "you do not have any investments linked to this login" message.</p> <p>Since Feb17 I have contacted Stanlib several times about this issue, and every time I am met with the simple answer "this issue has been passed on to our IT dept. and we are awaiting feedback". </p> <p>This is great, except feedback never comes, sollutions never comes, no kind of a response ever comes, at least untill I complain again at which time I am only sometimes met with the generic answer above.</p> <p>Poor service is the name of the game it seems.</p>
In good old Stanlib fashion, contacted soon after this review landed, then since then despite repeated attempts to contact them again, NOTHING. And the issue still persists.
Would not recommend this company so anyone.
In good old Stanlib fashion, contacted soon after this review landed, then since then despite repeated attempts to contact them again, NOTHING. And the issue still persists.
Would not recommend this company so anyone.
Dear Eugene,
This compliant was marked as resolved.
Should you have any further queries kindly send an e-mail to ***
Kind Regards
The STANLIB Complaints Team
Dear Eugene,
This compliant was marked as resolved.
Should you have any further queries kindly send an e-mail to ***
Kind Regards
The STANLIB Complaints Team
