Stanlib funds allocation

Stanlib, or how money disappears!

When I opened the Stanlib account, the payment instruction clearly says that one needs to put the account number as reference (or one's ID). However one and a half year later, Stanlib still has no idea where the money is and it definitely is not in that account. So now they claim one needs to send the POP ... basically meaning that they actually do not even bother with the reference numbers but allocate funds to accounts according to the POP. Tracing the money can only be done by sending POP. In the 1 1/2 year Stanlib has never even bothered to contact me directly after all the queries and today's consultant was rather forceful in claiming that I can only get my money allocated if I do as I am told .... send POP. So for everyone out there missing money at Stanlib .... that's how they operate. Why bother with a reference number .... probably because legally theirs is not the correct procedure ....