STANLIB CONTINUES TO DISGUST

Stanlib does not even deserve 1 star. Their service is abomnable to say the least. THis issue has been going on since the 26 March 2020 when my forms were submitted for the first time (having been told it would take 3 to 5 working days). Weeks later we were informed by the local Standard Bank advisor that Stanlib wanted something else. This was submitted by him on the 15 April 2020 to Stanlib. Eventually an email received by STD bank advisor from Stanlib on 4th May 2020 informed that it had been escalated and that the monies would be available that week, including an apology from Stanlib for the delay.

Eventually on 14 May 2020 after nothing had materialised I put my first complaint on this site. There were a few emails between Ingrid of Stanlib, and since nothing. Neither myself, the Executors nor STD bank advisor have had the decency of information pertaining to this situation. A simple release of my funds that was supposed to take 3 - 5 working days has now become 2 full months........ WHAT A DISGRACE!!! What does one have to do to get even an update let alone your own money out of this Institution?????