KN
Kevin N
1 reviews | Active since Mar 2011
11 Dec 2020, 16:12
Stanlib continues to be useless when it comes to providing simple statements
Dear Stanlib
Why is it so difficult to receive simple statements from you? I have requested that statements be mailed to me periodically. Your staff keep ignoring my requests. Please sort this out or I will switch my investment.
Helpful (0)
Replies (3)0
Replies (3)
STANLIB's replyOfficial
11 Dec 2020, 16:31Good Day Kevin Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
STANLIB Resolutions Team
STANLIB's reply11 Dec 2020, 16:31
Official
Good Day Kevin Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
STANLIB Resolutions Team
KN
Kevin N's updateReviewer Update
11 Dec 2020, 16:46Stanlib, I do not get my statements by email as requested more than a year ago and everytime I need one I get the same you need to fill in this form (AGAIN). Why do you only assist when I go to Hellopeter???
KN
Kevin N's update11 Dec 2020, 16:46
Reviewer Update
Stanlib, I do not get my statements by email as requested more than a year ago and everytime I need one I get the same you need to fill in this form (AGAIN). Why do you only assist when I go to Hellopeter???
STANLIB's replyOfficial
14 Dec 2020, 11:07Good Day Kevin
We wish to advise that we have forwarded you the statement, as well as escalated your request to amend your details. Please accept our sincere apologies for this inconvenience.
Regards
STANLIB
We wish to advise that we have forwarded you the statement, as well as escalated your request to amend your details. Please accept our sincere apologies for this inconvenience.
Regards
STANLIB
STANLIB's reply14 Dec 2020, 11:07
Official
Good Day Kevin
We wish to advise that we have forwarded you the statement, as well as escalated your request to amend your details. Please accept our sincere apologies for this inconvenience.
Regards
STANLIB
We wish to advise that we have forwarded you the statement, as well as escalated your request to amend your details. Please accept our sincere apologies for this inconvenience.
Regards
STANLIB