BC
Brenda C
1 reviews | Active since Aug 2020
28 Aug 2020, 14:53
STANLIB - COMMUNCATION NIGHTMARE
I am an attorney attending to the administration of a deceased estate. The deceased had an investment with Stanlib. I sent the claim documents to close the investment account to them on 22nd July 2020 to ***, which is the usual email address for claims, and haven't heard a word since. I then re-sent the documents to their *** address on 5th August and received an automatic response but still not a word. It is not possible to phone them. Their website is mal****ioning and it is impossible to complete the form requesting that they contact me. I would have expected more from Stanlib.
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STANLIB's replyOfficial
28 Aug 2020, 16:03 Good Day Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
STANLIB Resolutions Team
Best regards,
STANLIB's reply28 Aug 2020, 16:03
Official
Good Day Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
STANLIB Resolutions Team
Best regards,