1 reviews | Active since Sept 2018
STANLIB bad treatment for decreased
With regards to my previous review about very bad unprofessional treatment from STANLIB, the situation is still not resolved, I as beneficiary sorted out the activation of my mother's tax nr with SARS, stanlib had to request a tax clearance which they did but apparently they are not happy with a tax clearance received from SARS so they requested again another tax clearance, so my mother Mrs SA Buitendag is still not buried since 25 August, as stanlib is playing games to pay out her death benefit to the beneficiary who must face avbob every day, I want to know how stanlib is not happy with a tax clearance from SARS, this is a redicilous, this review was also elevated to daily sun, and rapport news papers
Good day Steph****
STANLIB acknowledges the complaints you have logged. I would like to take this opportunity to apologise for the substandard service level you have experienced.
Your logged complaints will be addressed formally by our complaints team in order to assist with reaching a speedy resolution as discussed earlier with Corne Viljoen from our complaints team.
Your complaint reference number is SWM-***
Kind Regards
Nhlanhla Mdluli
Good day Steph****
STANLIB acknowledges the complaints you have logged. I would like to take this opportunity to apologise for the substandard service level you have experienced.
Your logged complaints will be addressed formally by our complaints team in order to assist with reaching a speedy resolution as discussed earlier with Corne Viljoen from our complaints team.
Your complaint reference number is SWM-***
Kind Regards
Nhlanhla Mdluli