STANLIB. A PATTERN OF BEHAVIOUR???

Reading the other reviews of STANLIB, I see the same pattern of behaviour by STANLIB, repeatedly. This is followed by pathetic platitudes from them, which is repetitive and quite sickening. I decided to Cash in some old Unit Trusts with OM and this lot!!! OM was so smooth, seamless and an absolute pleasure to deal with. I went to STANLIB On Line only to find that some of my details had not been updated and then the fun started!!! OBSTRUCT. FRUSTRATE, STYMIE. STANLIB'S Modus Operandi. At every turn, new obstacles are introduced to avoid paying. Despite an email dated 7 years ago with all my details given, they claimed they did not have Bank Details, despite me having had the same account for decades?? So we had to do all this all over again!! Then, a broken Link to a "Selfie" verification was sent and once we had every techno geek helping to do the verification, it was sent. Delay after Delay!!! This morning, I received a SMS that everything had been verified and the monies would be processed within 48 hrs. Too good to be true...it usually is!!! A few hrs later I received ANOTHER SMS saying that my signature didn't match and they needed Proof Of Residence!!! I sent them my Email Scans of 2015 clearly showing that they did have on record these details, along with a new Proof of Residence. I saw my last FICA was in 2013, but now STANLIB are suddenly "Holier than Thou" and trying to follow the letter of the Law with new Rules and Regs that they introduce to OBSTRUCT. FRUSTRATE. STYMIE. What a shocking experience and a company to be avoided at all costs!!! Until they are taken to the Ombudsman, they will continue with this behaviour that they are getting away with. Incompetence or Deliberate? I think the latter.