STANBIC REFUSES TO PAY MY MONEY

Very bad experience, my opinion is that Stanlib bank or the people that work there are not honest. I deposited my funds into an Enhanced Yield Fund B1, and my financial advisor told me that I would have access to my funds immediately, if I needed, as was the case with my money market account (she was trying to convince me to move my funds from my money to this stanlib account). I was not happy with the performance of the account, so I submitted a withdrawal order. That's where the problems started. I am being sent from pillar to post, and even now Stanlib is claiming that the bank account I provided them with is invalid. A blatant lie, since Stanlib withdrew money themselves from that Standard Bank account, and I even provided them with a bank confirmation letter, but they are still giving me difficulties. I will go to the Ombudsman to report this dishonest tactic