JL
James L
1 reviews | Active since Mar 2014
09 Jul 2018, 19:52
Slow/no service
My daughter filled in a form to update her phone number and cancel the debit order. She sent/emailed it via the financial advisor on 21 May. It's been nearly 1.5 months now, and the phone number still hasn't been updated and the debit order has still not been cancelled.
Helpful (0)
Replies (1)0
Replies (1)
STANLIB's replyOfficial
10 Jul 2018, 10:43Hello Jelwjelw,
Thank you for bringing this issue to our attention. I understand the frustration your daughter has experienced. Unfortunately, as explained in my e-mail, we have not received the instruction and thus remained oblivious to your concerns. As soon as your daughter is able to send her investment instruction to me, I will ensure that it is processed as quickly as possible.
Please accept our apology on behalf of the agency for the inconvenience caused by this incident.
Warm regards
Barbara Egan, on behalf of the STANLIB Team.
Best regards,
STANLIB's reply10 Jul 2018, 10:43
Official
Hello Jelwjelw,
Thank you for bringing this issue to our attention. I understand the frustration your daughter has experienced. Unfortunately, as explained in my e-mail, we have not received the instruction and thus remained oblivious to your concerns. As soon as your daughter is able to send her investment instruction to me, I will ensure that it is processed as quickly as possible.
Please accept our apology on behalf of the agency for the inconvenience caused by this incident.
Warm regards
Barbara Egan, on behalf of the STANLIB Team.
Best regards,