Shockingly Poor Service

My dad made a big mistake of investing with STANLIB, to do a repurchase you will have to send instructions and numerous follow up's before the payment is actually made. My brother did a repurchase in February 2015 and he wanted the fund to pay for his fees. After putting up with a lot of bad service and having to resend same instructions over and over the money was only paid out in JUNE, 5 month later. They could not pay all the monies to his College account and so the balance was meant to be paid to his personal account. They still have not made that payment. When i followed up in August their response was that the file was placed back into the filing cabinet and they apologise for the delay. I would have expected them to then prioritise the payment but no they didn't, instead now when i follow up they keep telling me they are restructuring. For more than 3 weeks now i couldn't get proper feedback because they are restructuring. <br> This must be the worst customer service ever and they clearly do not value their clients at all. The act like they are doing you a favor for doing business with them. <br> Would never consider buying their products for myself - worst attitudes