Shocking service from Stanlib!!

On the 21st of January 2025, I sent on a form for a repurchase on my Unit trust, I received a notification that the form was received by Stanlib. On friday the 24th of January I called the contact centre to find out what was the hold up? I was then told that the status was void on my account which meant that it did not have funds. I asked the consultant why wasn't I told of this because there should be funds of more 25k as I made a transfer to my account on the 15 of July 2024. The consultant mentioned that it's possible that it wasn't allocated & that I must send through 6 months bank statements that will reflect that amount and resend the withdrawal form. I sent the 6 months bankstatements as well as the withdrawal form again at ***. Today is thr 29th of Jan and nothing has been done!! On monday I sent an email at contact @stanlib.co.za and I am still receiving stupid responses with no help. What a nuisance Stanlib and it's consultants has been !! I am going to withdraw all money and my portfolio and go to another investment firm! Stanlib is the pitts, rather take your investment elsewhere! My account number is *** for Unit Trust.