BG
BRONWEN G
1 reviews | Active since Feb 2015
30 Sept 2022, 12:03
Shocking service
Goodday
I work for Chartered Accountants. I have been trying to repurchase units for an entity. I received an email from STanlib and the call centre agents cannot help me. I requested to speak to a team leader, who was busy and in a meeting all day. I left my phone number and no team leader phoned me back.
I have now phoned Stanlib on and off five times leaving messages for a team leader to contact me with no luck.
How can a company like Stanlib not have someone senior to speak to or to help a person.
THis is absolutely disgusting service.
Helpful (0)
Replies (3)0
Replies (3)
STANLIB's replyOfficial
30 Sept 2022, 14:03Good day,
We acknowledge receipt of your complaint. Kindly accept our sincere apologies for the poor experience and inconvenience caused.
Please be advised we are working on your request and one of our consultants will make contact with you in order to assist you.
Kind Regards,
STANLIB Resolutions Team
We acknowledge receipt of your complaint. Kindly accept our sincere apologies for the poor experience and inconvenience caused.
Please be advised we are working on your request and one of our consultants will make contact with you in order to assist you.
Kind Regards,
STANLIB Resolutions Team
STANLIB's reply30 Sept 2022, 14:03
Official
Good day,
We acknowledge receipt of your complaint. Kindly accept our sincere apologies for the poor experience and inconvenience caused.
Please be advised we are working on your request and one of our consultants will make contact with you in order to assist you.
Kind Regards,
STANLIB Resolutions Team
We acknowledge receipt of your complaint. Kindly accept our sincere apologies for the poor experience and inconvenience caused.
Please be advised we are working on your request and one of our consultants will make contact with you in order to assist you.
Kind Regards,
STANLIB Resolutions Team
BG
BRONWEN G's updateReviewer Update
07 Oct 2022, 09:54A week has passed and not one person from STanlib has contacted me.
Shocking service
Shocking service
BG
BRONWEN G's update07 Oct 2022, 09:54
Reviewer Update
A week has passed and not one person from STanlib has contacted me.
Shocking service
Shocking service
STANLIB's replyOfficial
10 Oct 2022, 16:46Good Day,
We do apologize for the poor experience.
We have received confirmation that one of our consultants has contact you.
Kindly accept our sincere apologies for the inconvenience.
Kind Regards
STANLIB Resolutions Team
We do apologize for the poor experience.
We have received confirmation that one of our consultants has contact you.
Kindly accept our sincere apologies for the inconvenience.
Kind Regards
STANLIB Resolutions Team
STANLIB's reply10 Oct 2022, 16:46
Official
Good Day,
We do apologize for the poor experience.
We have received confirmation that one of our consultants has contact you.
Kindly accept our sincere apologies for the inconvenience.
Kind Regards
STANLIB Resolutions Team
We do apologize for the poor experience.
We have received confirmation that one of our consultants has contact you.
Kindly accept our sincere apologies for the inconvenience.
Kind Regards
STANLIB Resolutions Team