WS
Willem S
1 reviews | Active since Jul 2011
02 Apr 2020, 11:09
SHOCKING LACK OF SERVICE
On 5th March 2020 I requested my branch (Key West) to transfer money from my Stanlib Money Market to my current account. NOTHING came through.
Two days ago I lodged a complaint (reference ***). This also had no effect.
An e-mail to Stanlib also had NO RESPONSE.
I AM AT THE END OF MY TETHER!!!!
Helpful (0)
Replies (2)0
Replies (2)
STANLIB's replyOfficial
03 Apr 2020, 08:42Good Day Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
STANLIB Resolutions Team
STANLIB's reply03 Apr 2020, 08:42
Official
Good Day Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
STANLIB Resolutions Team
STANLIB's replyOfficial
09 Apr 2020, 13:21Dear Willem We apologise once again for the inconvenience and undue frustration this may have caused you. We can confirm that we’ve resolved the issue.
Is there anything else we can help you with?
Please don't hesitate to contact us
Regards,
STANLIB Resolutions Team
Is there anything else we can help you with?
Please don't hesitate to contact us
Regards,
STANLIB Resolutions Team
STANLIB's reply09 Apr 2020, 13:21
Official
Dear Willem We apologise once again for the inconvenience and undue frustration this may have caused you. We can confirm that we’ve resolved the issue.
Is there anything else we can help you with?
Please don't hesitate to contact us
Regards,
STANLIB Resolutions Team
Is there anything else we can help you with?
Please don't hesitate to contact us
Regards,
STANLIB Resolutions Team