1 reviews | Active since Nov 2016
Service of a investment payout of R1.62
<p>A request was raised for my investment to be closed, the consultant said it will take 2 days for all funds to reflect and she processed a payout of R1.62 and R10.10 how ****ing stupid are your staff!!you a disgrace I have been investing funds with you for the past 5 years.i want a call and release all my money without penalties and I want a call from your call centre agent that assisted me so that she can go for ****in training!!</p>
Hello oswald-van-rooy,
Your post caused us some consternation. We examined the issues quoted very carefully and note that you are referring to direct Online-instructed transactions that did not involve a staff interface. The Online system displays the number of units available for transacting and if investors should determine that they still wish to continue with the instruction, the transaction will process automatically. The other units in the investor's account were labelled "un-cleared funds" - in other words there was still a bank clearance period to complete before one can instruct on the units.
Any conversation with the Contact Centre would have been confusing as it is not easy to recognise that an investor would instruct such small amounts.
On a personal basis, it would be nicer if you would limit the use of slang to express dissatisfaction - we do understand how upset you may have been at the time, but this is a public forum open to all ages.
Kind regards
Barbara Egan, on behalf of the STANLIB team
Hello oswald-van-rooy,
Your post caused us some consternation. We examined the issues quoted very carefully and note that you are referring to direct Online-instructed transactions that did not involve a staff interface. The Online system displays the number of units available for transacting and if investors should determine that they still wish to continue with the instruction, the transaction will process automatically. The other units in the investor's account were labelled "un-cleared funds" - in other words there was still a bank clearance period to complete before one can instruct on the units.
Any conversation with the Contact Centre would have been confusing as it is not easy to recognise that an investor would instruct such small amounts.
On a personal basis, it would be nicer if you would limit the use of slang to express dissatisfaction - we do understand how upset you may have been at the time, but this is a public forum open to all ages.
Kind regards
Barbara Egan, on behalf of the STANLIB team