MH
Michael H
1 reviews | Active since Feb 2020
07 Feb 2020, 10:21
Request for TFSA Transfer Appearing to be Ignored
I have been trying to transfer my TFSA from STANLIB to EasyEquities since 23-Dec-2019. To date, I have not received any response from STANLIB other than the auto-reply acknowledging receipt of my emails. I have sent a total of 9 emails.
Helpful (0)
Replies (5)0
Replies (5)
STANLIB's replyOfficial
07 Feb 2020, 12:21Good Day Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
STANLIB Resolutions Team
STANLIB's reply07 Feb 2020, 12:21
Official
Good Day Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
STANLIB Resolutions Team
MH
Michael H's updateReviewer Update
07 Feb 2020, 12:24Dear STANLIB Resolutions Team,
Thank you for the quick response. I look forward to hearing from the consultant.
Regards,
Michael
Thank you for the quick response. I look forward to hearing from the consultant.
Regards,
Michael
MH
Michael H's update07 Feb 2020, 12:24
Reviewer Update
Dear STANLIB Resolutions Team,
Thank you for the quick response. I look forward to hearing from the consultant.
Regards,
Michael
Thank you for the quick response. I look forward to hearing from the consultant.
Regards,
Michael
MH
Michael H's updateReviewer Update
13 Feb 2020, 10:37UPDATE
I was contacted by a consultant from STANLIB on the 07-Feb (the same day my complaint was posted on Hellopeter.com). I was requested to resubmit the TFSA transfer form. I have just received another follow-up call from the same consultant indicating that the matter is being dealt with and feedback will be provided as soon as is possible.
I was contacted by a consultant from STANLIB on the 07-Feb (the same day my complaint was posted on Hellopeter.com). I was requested to resubmit the TFSA transfer form. I have just received another follow-up call from the same consultant indicating that the matter is being dealt with and feedback will be provided as soon as is possible.
MH
Michael H's update13 Feb 2020, 10:37
Reviewer Update
UPDATE
I was contacted by a consultant from STANLIB on the 07-Feb (the same day my complaint was posted on Hellopeter.com). I was requested to resubmit the TFSA transfer form. I have just received another follow-up call from the same consultant indicating that the matter is being dealt with and feedback will be provided as soon as is possible.
I was contacted by a consultant from STANLIB on the 07-Feb (the same day my complaint was posted on Hellopeter.com). I was requested to resubmit the TFSA transfer form. I have just received another follow-up call from the same consultant indicating that the matter is being dealt with and feedback will be provided as soon as is possible.
MH
Michael H's updateReviewer Update
02 Mar 2020, 08:56UPDATE
- It has been over 3 weeks since I submitted my complaint on hellopeter.com.
- While STANLIB was initially very quick to respond to my complaint, since then, I have had to be the one to follow up.
- To date, there has been no progress. All I am told by the consultant is that "we are awaiting feedback". I am not even addressed by my name in these email responses.
- In my opinion, three weeks is more than sufficient time to get to something more actionable than a one-line email response that provides no information at all on the status of my query.
- The level of customer service has continued to be poor.
MH
Michael H's update02 Mar 2020, 08:56
Reviewer Update
UPDATE
- It has been over 3 weeks since I submitted my complaint on hellopeter.com.
- While STANLIB was initially very quick to respond to my complaint, since then, I have had to be the one to follow up.
- To date, there has been no progress. All I am told by the consultant is that "we are awaiting feedback". I am not even addressed by my name in these email responses.
- In my opinion, three weeks is more than sufficient time to get to something more actionable than a one-line email response that provides no information at all on the status of my query.
- The level of customer service has continued to be poor.
MH
Michael H's updateReviewer Update
12 Mar 2020, 19:58UPDATE: My Complaint Was Successfully Resolved
The STANLIB consultant handling my complaint has resolved the issue and my TFSA transfer from STANLIB to EasyEquities was completed successfully on 10-March-2020.
Thank you to STANLIB for how they handled my complaint on Hellopeter.com. While I still feel that it was disappointing for me to first have to complain publicly on Hellopeter.com to get the service I am due as a customer, I commend STANLIB for taking my complaint seriously and resolving my issue in a reasonable amount of time.
Thank you to the consultant for her effort in getting my issue sorted out.
The STANLIB consultant handling my complaint has resolved the issue and my TFSA transfer from STANLIB to EasyEquities was completed successfully on 10-March-2020.
Thank you to STANLIB for how they handled my complaint on Hellopeter.com. While I still feel that it was disappointing for me to first have to complain publicly on Hellopeter.com to get the service I am due as a customer, I commend STANLIB for taking my complaint seriously and resolving my issue in a reasonable amount of time.
Thank you to the consultant for her effort in getting my issue sorted out.
MH
Michael H's update12 Mar 2020, 19:58
Reviewer Update
UPDATE: My Complaint Was Successfully Resolved
The STANLIB consultant handling my complaint has resolved the issue and my TFSA transfer from STANLIB to EasyEquities was completed successfully on 10-March-2020.
Thank you to STANLIB for how they handled my complaint on Hellopeter.com. While I still feel that it was disappointing for me to first have to complain publicly on Hellopeter.com to get the service I am due as a customer, I commend STANLIB for taking my complaint seriously and resolving my issue in a reasonable amount of time.
Thank you to the consultant for her effort in getting my issue sorted out.
The STANLIB consultant handling my complaint has resolved the issue and my TFSA transfer from STANLIB to EasyEquities was completed successfully on 10-March-2020.
Thank you to STANLIB for how they handled my complaint on Hellopeter.com. While I still feel that it was disappointing for me to first have to complain publicly on Hellopeter.com to get the service I am due as a customer, I commend STANLIB for taking my complaint seriously and resolving my issue in a reasonable amount of time.
Thank you to the consultant for her effort in getting my issue sorted out.