JM
Jeffrey M
1 reviews | Active since Apr 2019
19 Aug 2026, 10:13
Repeated online login irritations
Perpetual monthly online login errors experienced when attempting to transact.
Helpful (0)
Replies (3)0
Replies (3)
STANLIB's replyOfficial
19 Aug 2026, 14:34Dear Jeffrey,
Thank you for bringing this matter to our attention. We are sorry to hear that your experience with your STANLIB investment has been frustrating.
Please note that our Complaints Resolution Team will investigate your complaint and provide you with feedback as soon as possible.
Kind regards,
STANLIB Asset Management Resolutions
Thank you for bringing this matter to our attention. We are sorry to hear that your experience with your STANLIB investment has been frustrating.
Please note that our Complaints Resolution Team will investigate your complaint and provide you with feedback as soon as possible.
Kind regards,
STANLIB Asset Management Resolutions
Best regards,
STANLIB's reply19 Aug 2026, 14:34
Official
Dear Jeffrey,
Thank you for bringing this matter to our attention. We are sorry to hear that your experience with your STANLIB investment has been frustrating.
Please note that our Complaints Resolution Team will investigate your complaint and provide you with feedback as soon as possible.
Kind regards,
STANLIB Asset Management Resolutions
Thank you for bringing this matter to our attention. We are sorry to hear that your experience with your STANLIB investment has been frustrating.
Please note that our Complaints Resolution Team will investigate your complaint and provide you with feedback as soon as possible.
Kind regards,
STANLIB Asset Management Resolutions
Best regards,
JM
Jeffrey M's updateReviewer Update
19 Aug 2026, 15:52Still no reply from Complaints Resolutions Team to both my email and this platform intervention - prejudicing me from meeting transaction cutoff deadlines.
JM
Jeffrey M's update19 Aug 2026, 15:52
Reviewer Update
Still no reply from Complaints Resolutions Team to both my email and this platform intervention - prejudicing me from meeting transaction cutoff deadlines.
JM
Jeffrey M's updateReviewer Update
20 Aug 2026, 13:28Email complaint case numbers are completely and unknowingly to customers - ignored for over 24 hours.
i had to follow up through the call centre, 24 hours later, to get my login issues resolved - despite promises in the case number emails and responses on this platform yesterday.
Not reassuring!!!!
i had to follow up through the call centre, 24 hours later, to get my login issues resolved - despite promises in the case number emails and responses on this platform yesterday.
Not reassuring!!!!
JM
Jeffrey M's update20 Aug 2026, 13:28
Reviewer Update
Email complaint case numbers are completely and unknowingly to customers - ignored for over 24 hours.
i had to follow up through the call centre, 24 hours later, to get my login issues resolved - despite promises in the case number emails and responses on this platform yesterday.
Not reassuring!!!!
i had to follow up through the call centre, 24 hours later, to get my login issues resolved - despite promises in the case number emails and responses on this platform yesterday.
Not reassuring!!!!