UK
Ulf-Dieter Koepp
1 reviews | Active since Jun 2010
24 Mar 2018, 13:24
Redemption Request OverDue
My financial advisor's firm placed a redemption request on my behalf on 15th March 2018 and my Classic Investment Plan is:IP ********** . We seem not to have any feedback to why the redemption request has not actioned off. If you really think that I am going to pay the platform fees for better servicing and transparency, and etc, don't think twice of loosing a client. It is a shame on structuring the fees and bothering of taking heed to the clients' priorities.
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STANLIB's replyOfficial
26 Mar 2018, 19:55Hello Udkoepp,
Thank you for bringing your concerns to our attention. As highlighted to you, your financial planner sent us your instruction of 14 March 2018 on the 20th of March 3018. The agreed LISP withdrawal service is up to 5 working days. Payment has been dispatched to your bank account - due to the inter-banking exchange, you should receive it in your bank account before end of business Wednesday 28 March 2018.
Wishing you all the best,
Warm regards,
Barbara Egan, on behalf of the STANLIB team.
Best regards,
STANLIB's reply26 Mar 2018, 19:55
Official
Hello Udkoepp,
Thank you for bringing your concerns to our attention. As highlighted to you, your financial planner sent us your instruction of 14 March 2018 on the 20th of March 3018. The agreed LISP withdrawal service is up to 5 working days. Payment has been dispatched to your bank account - due to the inter-banking exchange, you should receive it in your bank account before end of business Wednesday 28 March 2018.
Wishing you all the best,
Warm regards,
Barbara Egan, on behalf of the STANLIB team.
Best regards,