Poor service from Stanlib.

I am trying to get anyone from Stanlib on the phone and it's impossible. The response via email is slow. I transferred money to a Stanlib account and it is still not reflecting. I really would like an answer to put my mind at ease as to when it will reflect. Even during a pandemic, I would have thought it is possible for someone to be able to speak to me on the phone. Your customer service is poor and infuriating.