Poor service from Stanlib

After having a Stanlib money market account for decades, and transferring moeny into it over that time I have never had an issue.. However, on 1st June I transferred R50 000 which was not credited to me. I phoned Moonday 4th June and was told to wait until close of business. 5th June - no money. I phoned again and spent approximately 2 hours phoning between sTanlib call centre and the Standard Bank. Stanlib told Standard bank that I have used an incorrect reference - when Standard bank phoned me back, it was some *********** action on STanlib's part that took the STANDARD Bank's own reference and thought it was mine, espite my reference being on the same page. They now had to refer it to the Fiancne committe to allocate my funds.... but only sent the request through on the 6th June. It is now the 7th and nearly a week later, that money is still not in my account. You cannot speak to ANYONE there except the call centre who cannot help you. Investec here I come with my savings.