Poor service delivery and double standards

<p>I have been hitting a brick wall since 14 September 2016 to cash out a unit trust. At first they claimed my signature doesnt matched however I even provided a previous withdrawel form on which they paid out a large amount of cash without having problems with my signature. I raised my concern about that as in my opinion why can you pay out one day and the next day refuse to pay out claiming the signature is wrong when it is not. Eventually I logged a complain and was told that they are busy resolving the issue and requested further signature specimens from me which I gave them. (28 Sept) I spoke to Ingrid Naidoo and was told once they have my signatures they will arange payout which should have been in my account by Friday 30 Sept. No call, no email has been received and still no money. It is amazing how one has to beg to get your owwn money back after investing with Stanlib. I will enssure that all family and friends are warned about the lack of service and also that they do not consider complaints as a problem on service delivery</p>