1 reviews | Active since Sept 2012
Poor service
<p>In the beginning of the year I changed my email contact address and got confirmation from you on the 2016/01/15 10:34:48 that it was changed.</p> <p>Up to date I have not received any communications/statements on this address so I am assuming that this was never done?</p> <p> </p> <p>For the last 2 days I've been trying to get hold of someone via telephone/email and nothing yet. Email no replies - phone always busy.</p> <p> </p> <p>Very frustrated!!!</p>
Hello Nothappycapetown,
We appreciate you bringing this issue to our immediate attention. Our Asief Suleman has been in contact with you and has ensured that your e-mail address on our operations processing system now reflects your latest details. He will monitor your repurchase instruction to ensure that we meet our service promise to you.
We do look carefully at the cause of any instruction being delayed or not implemented and we then assess what we can do to improve the process and ensure that there is no recurrence of the issue.
Please accept our apology for the inordinate delays you have encountered in our Contact Centre. We are experiencing high call and e-mail volumes due to our Operations process and Online systems upgrade. We are expecting to be back to normal within the next few days. Your patience and feedback is appreciated.
Kind regards
Barbara Egan, on behalf of the STANLIB team.
Best regards,
Hello Nothappycapetown,
We appreciate you bringing this issue to our immediate attention. Our Asief Suleman has been in contact with you and has ensured that your e-mail address on our operations processing system now reflects your latest details. He will monitor your repurchase instruction to ensure that we meet our service promise to you.
We do look carefully at the cause of any instruction being delayed or not implemented and we then assess what we can do to improve the process and ensure that there is no recurrence of the issue.
Please accept our apology for the inordinate delays you have encountered in our Contact Centre. We are experiencing high call and e-mail volumes due to our Operations process and Online systems upgrade. We are expecting to be back to normal within the next few days. Your patience and feedback is appreciated.
Kind regards
Barbara Egan, on behalf of the STANLIB team.
Best regards,