Poor Poor Service

This will echo the posts already on Hellopeter to which I have seen only automated replies from STANLIB.. thus may well be an fruitless exercise. I have been trying to change my personal details since JAN2020 (on and off due to lack of service) so I can access my online profile, forms have been submitted on multiple occasions and still no resolve. I have tried calling to speak to someone but the call center is manned only by a robot? Surely during these times a "world class" financial provider would have made alternative arrangements to service clients during periods they would likely need access to their funds / profiles? I speak under correction but I am fairly certain financial services got the green light to operate during lockdown level 4.

So the question begs, how do I proceed is there anyone at Stanlib that can assist?

One can only hope Stanlib is more agile in managing of our funds than they are with managing customer relations.