Pathetic Service!

Pathetic Service from Standard Bank and Stanlib. I requested to withdraw all the money i had in my Stanlib Shariah Investment Account on the 6th of September 2020 and made it clear that I needed the funds urgently and that the account should be closed and no further debit orders should go off my account. I was advised of a 48 hour turnaround time. On the 10th of September i followed up with Stanlib, requesting feedback as the 48 hours had passed and I hadn't received my funds nor had I received any feedback from them regarding my request. Again i mentioned that I needed the funds urgently. On the 14th of September, i received a portion of my funds, not the entire investment value. I tried to contact Stanlib numerous times to query why all of my funds were not received, however the phone just rang, unanswered. On the 22nd of September, a Debit Order went off my account, after i specifically requested that the account be closed and all future debit orders to be cancelled. On the 23rd of September I contacted my Standard Bank Financial Advisor, Tebogo Tleane, who advised that he contacted Stanlib and they advised that all units were redeemed and the account has been closed. How is this possible if all my funds weren't received and there was still a debit order going off my account. After trying to contact Stanlib again with no success, i contacted Tebogo again on the 30th of September to follow up. Tebogo followed up with them and copied me on the email to Ledgme Prins, who advised he will look into the matter. Today is the 6th of November and I still have not received any feedback from Stanlib, neither have I received the outstanding funds. On the 23rd of October, again a Debit Order went off my account, feeding into my 'allegedly closed' investment account. On the 27th of October I contacted Tebogo once again to enquire why the debit order ran off my account yet again and to let him know that I still hadn't received any feedback from them. To date i have not heard back from neither Stanlib nor Tebogo and i am beyond frustrated. The service I have received from both Standard Bank and Stanlib is both pathetic and unacceptable. I do not recommend that anyone even think of investing their hard earned money with them.