Pathetic service as usual

I’ve been trying to reset my Stanlib online password for 17 days now. I’ve been dealing with a guy named Thato Mooke who has been making promise after promise that my password will be reset within 24 hours every time I ask him for feedback and still its not been done. How is it possible that a password reset will take more than 17 days to do? Ive took out stanlib unit trust online without a stanlib/standard bank financial advisor specifically to avoid the poor service that drove me to cancel my standardbank account in the 1st place. Why is this taking so long? It’s like you guys are trying to upset clients.