PATHETIC CUSTOMER SERVICE!!

By far the absolute WORST experience with this company. I have been on the phone with them since September trying to sort out paper work running up and down to the bank to verify my things. Nobody was any help to me, each person told me something different like they knew nothing of what was going on!!! I am still waiting on a payout after someone told me I'll get it last week. This morning my broker called and they said no documents were received, he then traced all the emails with proof that all my stuff were there. BEYOND PATHETIC I WASTED SO MUCH TIME AND MONEY!!!