1 reviews | Active since Aug 2010
PATHETIC CRM
<p>I TRIED TO OBTAIN MY INVESTMENT BALANCES A WEEK AGO EVEN TRIED TO RESET MY ONLINE DETAILS BUT TO NO AVAIL. </p> <p>EVEN TRIED TO CALL THEIR CALL CENTRE BUT ''GOT OLD'' WAITING FOR SOMEONE TO ANSWER THE PHONE. EVENTUALLY SENT TWO E-MAILS AND STILL NO RESPONSE AFTER A WEEK.</p> <p>HOW DOES ONE GET A RESPONSE - I SUPPOSE WITH MUCH DIFFICULTY? </p>
Hello Errol Matodes,
Thank you for taking our call this afternoon and discussing why you are disappointed with the present service provided by STANLIB. We do understand your sentiments and we are trying our utmost to bring our service levels back to the high standard expected of STANLIB. As the new issues that caused the spike in incoming calls and e-mails settle down, we are noticing a significant improvement. We do apologise for not keeping you more informed. We are investigating to understand why you did not receive the generic information SMS that was sent to all investors - This is of some concern to us.
We will contact you again tomorrow to assist you in resolving your Online access issue. Thank you for your patience.
Kind regards,
Barbra Egan, on behalf of the STANLIB Team.
Best regards,
Hello Errol Matodes,
Thank you for taking our call this afternoon and discussing why you are disappointed with the present service provided by STANLIB. We do understand your sentiments and we are trying our utmost to bring our service levels back to the high standard expected of STANLIB. As the new issues that caused the spike in incoming calls and e-mails settle down, we are noticing a significant improvement. We do apologise for not keeping you more informed. We are investigating to understand why you did not receive the generic information SMS that was sent to all investors - This is of some concern to us.
We will contact you again tomorrow to assist you in resolving your Online access issue. Thank you for your patience.
Kind regards,
Barbra Egan, on behalf of the STANLIB Team.
Best regards,