Paper forms to withdraw funds and no-one there to talk to.

I simply cannot get hold of anyone there. Three days ago I started trying to with draw my funds. The ONE person I did get hold of sent me the wrong forms. He and Stanlib never bothered to tell me I had to FICA. I sent the FICA forms. Its something like 15 years since I made this 'investment'. My signature has changed, Its a lot of money. So I send again. NOW I dont get an email acknowleddgement. Held on the phone for 20 minutes. One person answered and the line was so garbled I asked her to call me back. Guess what. Surprise, no phone call. Dont be fooled by all their advertising that things are auto mated and online now. They are NOT and forms must be filled in and submitted, all completely manual. I am at my wits end. I dont know what to do any more.