Overdue withdrawal assistance

Stanlib is the most unhelpful and unprofessional investment company I have ever dealt with, in fact, the most unprofessional company period.

I have been in the prosses to do a withdrawal of my funds due to the fact that my mom has passed away from cancer in March 2019, I have started the process in July 2019 and am still waiting for my funds to reflect on my account.

Before dealing with stanlib I did my own research as to what would be required and gathered all relevant documentation, which in fact were the document that was required by Stanlib when I was advised by them initially ( which was like 3 months ago) Yet Every day they have a new reason as to why they are being delayed. Every time I phone they tell me they don't have a certain document, however, I sent all the requested, not once, not twice but many many many times but they are so *********** to find this information on their systems. I have dealt with all their customer care assistants, I even know them all by their names and 1 or two assistants know me by mine.

I have been waiting for "bank verification" for the past nearly 3 weeks. Lately, every time I send through an email to *** I have no response, only an automatic one that states that they have "successfully received my email" Clearly it was not received successfully if no one has done anything about it.

I am so frustrated and a very unhappy customer Would not recommend anyone to invest with Stanlib as you would have to wait a million years just to get your requested enquiry processed.