Online repurchase fails
My last five repurchase transactions online failed. I sent snapshot of error to stanlib and called them the first time it occurred in Dec 2017. They didn't fix the problem. I did 3 manual transactions and then complained again, no help. Complained on twitter and a lady by the name of Sheila said I should phone her next time this happens. On 23 Jan 2018 I couldn't transact online, called Sheila, she said she will call me back, never called back. I had to do a manual repurchase again. Really getting fed up with customer care. Previously I never had a problem transacting online. Seems the old portal is better than the new messed up one.
Helpful (0)
Replies (1)0
Replies (1)
STANLIB's replyOfficial
26 Jan 2018, 10:40Hello Pravin Singh,
We appreciate you highlighting the transaction restriction enforced automatically on your investment, on Hellopeter. We have realised that there was a generic technical error when a unit trust account on your investment was closed. What we did not do was to resolve the issue on your account and then look at applying a permanent solution to this Online transaction closed account problem.
We have thus lifted the auto restriction placed by the system on your account to allow you immediate transacting access. We will continue with resolving the generic problem - this should be corrected and the systems updated by early next week
Do let me know if you encounter any other issues - we will assist you as quickly as possible.
Warm Regards
Barbara Egan, on behalf of the STANLIB team
Best regards,
STANLIB's reply26 Jan 2018, 10:40
Official
Hello Pravin Singh,
We appreciate you highlighting the transaction restriction enforced automatically on your investment, on Hellopeter. We have realised that there was a generic technical error when a unit trust account on your investment was closed. What we did not do was to resolve the issue on your account and then look at applying a permanent solution to this Online transaction closed account problem.
We have thus lifted the auto restriction placed by the system on your account to allow you immediate transacting access. We will continue with resolving the generic problem - this should be corrected and the systems updated by early next week
Do let me know if you encounter any other issues - we will assist you as quickly as possible.
Warm Regards
Barbara Egan, on behalf of the STANLIB team
Best regards,