KS
Karin S
1 reviews | Active since Jan 2016
14 Nov 2020, 14:37
Not very good service
I've had unit trusts and investments with them for years.. Now I want to withdraw my last account's money, I get a 'repurchase form' which is different from the forms I used to get.. Usually that was it, they let me know in 3-5 days I'll get my money.
Thursday morning just after 08:00 I sent the form.. Then later that day I got an sms that they need more documentation or information, they will call me.. No idea what they need this time.. They didn't call Thursday, they didn't call the whole of yesterday... I need my money and they apparently have all the time in the world.. I want to know what's going on.. Some places should really work on their customer service..
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Replies (2)
STANLIB's replyOfficial
15 Nov 2020, 09:38Good Day
Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
Best regards,
STANLIB's reply15 Nov 2020, 09:38
Official
Good Day
Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
Best regards,
KS
Karin S's updateReviewer Update
17 Nov 2020, 11:24I don't know how it can be such a struggle!
I just want to withdraw my funds, which I never have an issue with.... Thursday I was told someone would call me... I've emailed so much and tried to call.... No one has called me... No matter how much I ask you to. It's maybe a good thing that I'm getting my funds.. Next time I'll invest somewhere else. The customer service is pathetic.
I just want to withdraw my funds, which I never have an issue with.... Thursday I was told someone would call me... I've emailed so much and tried to call.... No one has called me... No matter how much I ask you to. It's maybe a good thing that I'm getting my funds.. Next time I'll invest somewhere else. The customer service is pathetic.
KS
Karin S's update17 Nov 2020, 11:24
Reviewer Update
I don't know how it can be such a struggle!
I just want to withdraw my funds, which I never have an issue with.... Thursday I was told someone would call me... I've emailed so much and tried to call.... No one has called me... No matter how much I ask you to. It's maybe a good thing that I'm getting my funds.. Next time I'll invest somewhere else. The customer service is pathetic.
I just want to withdraw my funds, which I never have an issue with.... Thursday I was told someone would call me... I've emailed so much and tried to call.... No one has called me... No matter how much I ask you to. It's maybe a good thing that I'm getting my funds.. Next time I'll invest somewhere else. The customer service is pathetic.