Not paying out funds into estate late account
<p>As executrix of my father's estate I send instructions with supporting documents to withdraw funds on 2 August 2016. After following up numerous times I was informed that they required additional documents which I provided by 28 September. Ms Beverly Fernandes confirmed all in order and that money will be paid out. Despite following up almost daily the money has not been paid out!!!</p>
Hello Hanri-du-Plessis
We are concerned that this matter has not been settled. An investigation is underway and we will provide you with a report-back on Monday.
Kind regards
Barbara Egan, on behalf of the STANLIB team
Hello Hanri-du-Plessis
We are concerned that this matter has not been settled. An investigation is underway and we will provide you with a report-back on Monday.
Kind regards
Barbara Egan, on behalf of the STANLIB team
Hello Hanri-du-Plessis
Payment was settled by close of business yesterday. We will examine what caused the delay and will apply our findings to improve our processes.
Thank you for your patience.
Kind regards
Barbara Egan, on behalf of the STANLIB team.
Hello Hanri-du-Plessis
Payment was settled by close of business yesterday. We will examine what caused the delay and will apply our findings to improve our processes.
Thank you for your patience.
Kind regards
Barbara Egan, on behalf of the STANLIB team.
Thank you. Received confirmation that money was paid into estate late account on Friday.
Thank you. Received confirmation that money was paid into estate late account on Friday.