Non-Existent STANLIB LISP Instructions Customer Support

There should be a zero star rating option, as one can't complain about STANLIB LISP Instructions Customer Support; it is just non-existent. Telephone calls lead to empty promises and lies, and there is evidently a trend of not wanting to put any communications in writing. I'm 100% in agreement with similar customer complaints on social media, mentioning that there is a deliberate stall of the process due to cashflow problems. I've been trying since June 2018 to enable an emigration withdrawal of a Classic Preservation Pension Plan. The latest telephonic (my call and cost) update from the Stanlib Investor Line Consultant was that the Request for a Tax Deduction Directive (Form B) has already been submitted by the end of September 2019 to SARS; the discussion ended with a promise that I'll receive an email confirming the same, which is yet to arrive. I then contacted SARS and received confirmation that they have not received a request for Tax Directive from Stanlib. My subsequent emails to *** are answered with an auto-response stating "we have received your email, and will respond to you as soon as possible." of which the last one was one week ago; YET NO RESPONSE!