NON EXISTENT SERVICE!!!!!!!!!!!

Trying to obtain my income tax certicates, automated services sends me incorrect ones. i tried calling numersous times to no avail. i waited for almost an hour at a time and eventually put the phone down. Went onto the sight to be assisted by the virtaul assistant only to have received error messages that cannot assist. This service is the most pathetic i have ever experienced and considering now cancelling all my policies with them!!!!!