UK
Ulf-Dieter Koepp
1 reviews | Active since Jun 2010
09 Sept 2020, 14:21
No SMS notification?
Good afternoon,
I sent my withdrawal forms this morning at 09:16 to the email address: *** and had not received an sms notification with the withdrawal reference number.
Regards,
Ulf-Dieter Koepp
Helpful (0)
Replies (2)0
Replies (2)
STANLIB's replyOfficial
09 Sept 2020, 14:57Good Afternoon Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
STANLIB Resolutions Team
STANLIB's reply09 Sept 2020, 14:57
Official
Good Afternoon Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
STANLIB Resolutions Team
UK
Ulf-Dieter Koepp's updateReviewer Update
09 Sept 2020, 15:15Hello, I received the sms notification in afternoon already 43 minutes ago. Not sure of why it took more than 3 hours but maybe there is a protocol. All is sorted. Thank you.
UK
Ulf-Dieter Koepp's update09 Sept 2020, 15:15
Reviewer Update
Hello, I received the sms notification in afternoon already 43 minutes ago. Not sure of why it took more than 3 hours but maybe there is a protocol. All is sorted. Thank you.