CS
Cheryl S
1 reviews | Active since Oct 2018
05 Oct 2018, 07:55
NO SERVICE. NO RESPONSE.
Absolutely NO RESPONSE!
I have contacted both "instructions" and your general enquiries asking for assistance with changing my details and paying out my unit trusts!
Your Online System does not recognise my ID number!
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Replies (1)
STANLIB's replyOfficial
05 Oct 2018, 10:32Good day Cheryl,
Your complaint has been acknowledged and we sincerely apologise for frustration experienced with our online platform.
In order to ensure that we resolve your complaint , your complaint will be handled by our complaints team.
You are requested to respond to the email sent to you.
Kind Regards
Molatelo Raphadu
Best regards,
STANLIB's reply05 Oct 2018, 10:32
Official
Good day Cheryl,
Your complaint has been acknowledged and we sincerely apologise for frustration experienced with our online platform.
In order to ensure that we resolve your complaint , your complaint will be handled by our complaints team.
You are requested to respond to the email sent to you.
Kind Regards
Molatelo Raphadu
Best regards,