No service

I have send instructions to Stanlib on 31 August 2015 to close my account. I have completed the relevant forms and send it to [Email Removed] as per instructions on Stanlib's website. I have almost immediately received an automated reply back to confirm that Stanlib had received my instructions.<br> <br> Today is 7 October and I am still waiting...<br> <br> I have called ***, but the call center refused to assist us.